Introduction
This Privacy Policy explains how Revival Holdings & Services Ltd ("Revival", "we", "us" or "our") collects, uses, stores and protects personal data when you visit our website, submit an enquiry, book a consultation or otherwise communicate with us about our property investment and direct property buying services in the United Kingdom.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read this policy alongside our Cookie Policy and Terms and Conditions.
Identity of the Data Controller
The data controller responsible for your personal data is:
Revival Holdings & Services Ltd
Email: contact@revivalholdings.co.uk
Personal Data We Collect
Depending on how you interact with us, we may collect:
- Identity and contact details (name, email address, telephone number, postal address).
- Enquiry and correspondence content (messages, call notes and meeting records).
- Property information submitted by sellers (address, ownership details, sale circumstances and documents you provide).
- Investor enquiry information (objectives, experience, capacity and related details you choose to share).
- Booking and scheduling information when you request a consultation.
- Technical and usage data (IP address, browser type, device information, pages viewed and referral source).
- Cookie and consent preference data, as described in our Cookie Policy.
- Marketing preferences where you opt in to receive updates from us.
Please do not submit sensitive personal data through general enquiry forms unless it is necessary and you are comfortable doing so.
Source of the Data
We collect personal data from:
- You directly, when you complete a form, email us, call us, book a consultation or otherwise contact us.
- Your browser or device, through cookies, similar technologies and standard server logs when you use our website.
- Professional advisers or partners, where you have authorised them to share information with us.
- Publicly available sources where relevant to a property or business enquiry and permitted by law.
Purposes of Processing
We use personal data to:
- Respond to enquiries and provide information about our services.
- Process investor and property-seller enquiries confidentially and professionally.
- Arrange, manage and follow up consultations and communications.
- Assess opportunities, transactions and ongoing relationships.
- Improve our website, security, performance and user experience.
- Send service-related communications and, where permitted, marketing updates.
- Meet legal, regulatory, accounting and professional obligations.
Lawful Bases for Processing
We rely on the following lawful bases under UK GDPR:
- Consent — for example, non-essential cookies or marketing communications where consent is required.
- Contract — to respond to your request or take steps before entering into an agreement with you.
- Legitimate interests — to operate our business, respond to enquiries, maintain records, improve services and protect our business, where balanced against your rights.
- Legal obligation — where we must comply with applicable law or regulation.
Enquiry and Contact Forms
When you submit a contact form, investor enquiry, property review form, booking request or similar submission, we use the information you provide to understand your request, respond appropriately and maintain a record of our communications. Form data is transmitted securely where technical measures are available and stored on systems used to manage enquiries.
Investor and Property-Seller Enquiries
Investor and seller enquiries may involve additional information about your objectives, property circumstances or investment criteria. We use this information solely to assess whether we can assist, respond to your enquiry and, where appropriate, discuss relevant opportunities or next steps. We treat these enquiries as confidential business communications.
Marketing Communications
We may send marketing communications about our services where you have opted in or where otherwise permitted under UK law. You can opt out at any time by contacting us or using unsubscribe options in our emails. Opting out of marketing does not affect essential communications relating to your enquiry or an existing relationship.
Cookies and Analytics
Our website uses cookies and similar technologies, and stores cookie consent preferences in your browser's local storage. Optional analytics and marketing tools are loaded only where configured on our website and where you have given the relevant consent through our cookie banner.
For details of the cookies and technologies we use, please see our Cookie Policy.
Sharing with Professional Advisers and Service Providers
We do not sell your personal data. We may share information with trusted third parties where necessary, including professional advisers (such as solicitors, surveyors and accountants), IT and hosting providers, email and CRM providers, analytics providers (where consented and configured), and transaction counterparties where relevant to a specific matter and subject to appropriate confidentiality.
Where we use processors, we require appropriate contractual safeguards and limit processing to specified purposes.
Retention
We retain personal data only for as long as necessary for the purposes described in this policy, including to meet legal, accounting and reporting requirements. Retention periods depend on the nature of the data and our relationship with you. When data is no longer required, we securely delete or anonymise it.
Data Security
We implement appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse or alteration. These include access controls, secure hosting environments, encrypted transmission where appropriate and supplier due diligence.
No online transmission or storage system is completely secure. While we take data protection seriously, we cannot guarantee absolute security.
International Transfers
We primarily process personal data within the United Kingdom. If personal data is transferred outside the UK, we ensure appropriate safeguards are in place as required by UK data protection law, such as adequacy regulations or approved contractual clauses.
Your Rights Under UK GDPR
Subject to applicable law, you have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request erasure in certain circumstances.
- Request restriction of processing in certain circumstances.
- Object to processing based on legitimate interests or for direct marketing.
- Request data portability where applicable.
- Withdraw consent where processing is based on consent.
To exercise your rights, contact us using the details below. We may need to verify your identity before responding. We aim to respond within one month.
Right to Complain to the ICO
If you are concerned about how we have handled your personal data, please contact us first so we can try to resolve the matter. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, at ico.org.uk.
Contact Details
For privacy enquiries or to exercise your data protection rights, contact:
Revival Holdings & Services Ltd
Email: contact@revivalholdings.co.uk
You may also read our Complaints Procedure if your enquiry relates to service concerns.
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when it was last revised.