Our Commitment
Revival Holdings & Services Ltd ("Revival") is committed to dealing with complaints fairly, promptly and professionally. If something has not met your expectations, we want to understand the issue and respond appropriately.
How to Submit a Complaint
You may submit a complaint by email. Please include your name, contact details, a clear description of your concern, relevant dates and correspondence, and the outcome you are seeking if applicable.
Send your complaint to contact@revivalholdings.co.uk with the subject line "Formal Complaint", or contact us via our contact page.
Acknowledgement Process
We aim to acknowledge receipt of your complaint within two working days. The acknowledgement will confirm that your complaint has been received and is being reviewed.
Investigation Process
A member of our team will review the details of your complaint, examine relevant records and communications, and investigate the matter thoroughly. We may contact you if we need further information to complete our review.
Response Times
We aim to provide a substantive response within ten working days where possible. If more time is required due to complexity, we will let you know and provide an expected timeframe for resolution.
Internal Escalation
If you are not satisfied with our initial response, you may request internal escalation. Please explain why you remain dissatisfied and we will arrange for a further review by an appropriate senior member of our team. We will provide a final written response following the escalation review.
External Escalation
External escalation options depend on the nature of your complaint, the service involved and Revival's regulatory or membership status. Revival does not name a specific external redress scheme on this website unless that scheme's jurisdiction and availability have been verified for the relevant service.
If you believe your complaint relates to a regulated activity or a scheme with formal redress powers, please contact us so we can confirm whether an external route applies to your circumstances.
Records and Privacy
We maintain records of complaints and outcomes to help us improve our services. Complaint information is handled in accordance with our Privacy Policy.
Contact Details
Revival Holdings & Services Ltd
Email: contact@revivalholdings.co.uk